隐私政策 Privacy Policy

必要账户资料： Mandatory Account Data:

• • 用户名称、电子邮件地址（用于账户注册） • Username, email address (required for account creation)
• • 虚拟货币交易记录（用于处理交易） • Payment records for virtual currency purchases (required for transactions)

技术及设备资料： Technical & Device Data:

• • 硬件型号、作业系统版本、IP地址、唯一装置识别码 • Hardware model, OS version, IP address, unique device identifiers
• • 网络连接类型（WiFi/流动网络）、延迟数据、崩溃报告 • Network connection type (WiFi/mobile), latency metrics, crash reports

使用及行为资料： Usage & Behavioral Data:

• • 登入时间、游戏时长、游戏内互动记录、购买历史 • Login times, gameplay duration, in-game interactions, purchase history
• • 客户支援查询记录（例如聊天记录、提交的服务单） • Customer support inquiries (e.g., chat logs, tickets submitted)

自选资料（经同意后收集）： Optional Data (With Consent):

• • 精确地理位置（用于定位相关功能） • Precise geolocation (for location-based features)
• • 市场推广偏好（例如订阅电子报） • Marketing preferences (e.g., newsletter subscriptions)

第三方服务供应商： Third-Party Service Providers:

• • 支付处理商（例如支付宝）以完成交易 • Payment processors (e.g.,Alipay) for transaction completion
• • 反作弊服务商以调查违规行为 • Anti-cheat providers to investigate violations

政府及监管机构： Government & Regulatory Authorities:

• • 根据香港法律要求（例如法庭命令、反诈骗调查） • When required under Hong Kong laws (e.g., court orders, anti-fraud investigations)

商业合作伙伴： Business Partners:

• • 云端储存供应商以运营服务器 • Cloud storage providers for server operations

跨境传输： Cross-Border Transfers:

资料可能转移至包括但不限于以下司法管辖区，并符合私隐条例之保障措施： Data may be transferred to jurisdictions including but not limited to Mainland China, under PDPO-compliant safeguards:

• • 中国内地 • Standard Contractual Clauses approved by the Hong Kong Privacy Commissioner
• • 采用香港私隐专员核准的《标准合约条款》 • Encryption during transit and at rest

虚拟货币（符石/金币等） Virtual Currency (e.g., Rune Stones/Gold Coins)

• ✗ 原则上不可退款（《服务条款》第6.3(i)条） ✗ No refunds permitted in principle (Terms of Service Clause 6.3(i))
• ✓ 以下例外情形经本公司书面批准： ✓ Exceptions subject to the Company's written approval:
• • 未成年未经授权购买（须提交监护人身份证副本及警署报案编号） • Unauthorized purchases by minors (requires guardian's ID copy and police report reference number)
• • 系统错误导致重复扣款（须提供银行对账单） • Duplicate charges due to system errors (requires bank statement verification)

虚拟物品/造型 Virtual Items/Cosmetics

• ✗ 已交付至游戏账号即不可退款 ✗ Non-refundable once delivered to the game account
• ✓ 物品因系统错误未到账（须于48小时内提交截图及订单编号） ✓ Items not received due to system errors (requires screenshot and order ID submitted within 48 hours)

线上提交（10个工作天处理） 3.1 Online Submission (Processed within 10 business days)

登入官网账号 →「我的工单」→ 创建工单 → 填写相关讯息 Log in to your account → Navigate to "My Tickets" → Create a ticket → Complete the refund request form.

特殊情况（需书面文件） 3.2 Special Circumstances (Requires documentary evidence)

• • 未成年未授权消费：监护人身份证副本+警署报案回执（须加盖警方收案章） • Unauthorized purchases by minors: Submit guardian's ID copy and police report receipt with official case acceptance stamp.
• • 技术故障索赔：附工程师检测报告编号（格式：REF-TS-XXXX） • Technical failure claims: Attach engineer's diagnostic report (format: REF-TS-XXXX).

退款方式 3.3 Refund Methods

• • 原支付途径退回（支付宝等电子钱包） • Refunds to original payment method (e.g., Alipay).
• • 虚拟货币争议仅提供游戏内信用点补偿（不可兑现、不可转让） • Virtual Currency disputes resolved via in-game credit points (non-redeemable, non-transferable).

被拒退款申请可于14日内向「客户权益审查委员会」申诉： 4.1 Appeal Process

• • 电邮：support@xpecgame.com（标题注明「退款申诉-订单编号」） • Email: support@xpecgame.com (Subject: Refund Appeal - [Order ID]).
• • 邮寄：香港九龙大角咀通州街111号THE CLOUD 1楼102室 • Postal Address: Flat 102, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong.

本公司保留最终解释权及酌情决定权 5.1 Final Interpretation & Discretionary Authority

• • 本公司有权根据个案特殊情况（包括但不限于用户提供充分合理解释及补救措施），酌情批准虚拟货币退款 • The Company reserves the sole and absolute discretion to interpret this Policy and may approve Virtual Currency refunds under exceptional circumstances (e.g., valid justification and remedial actions by the user).
• • 此类特殊退款须经法务部及财务部双重书面批准 • Such approvals require dual written authorization from the Legal and Finance Departments.

滥用机制后果 5.2 Consequences of Abuse

30日内申请退款超过3次将触发《服务条款》第12.1(e)条之账号交易功能冻结 • Accounts exceeding 3 refund requests within 30 days will be subject to transaction suspension under Terms of Service Clause 12.1(e).

政策修订 5.3 Policy Amendments

重大条款变更将于官网公告栏提前30日公示（参照《服务条款》第13条） • Material changes will be announced on the official website 30 days in advance (refer to Terms of Service Clause 13).

1.1 产品及服务质量 1.1 Product and Service Quality

• • 游戏程序技术缺陷（如崩溃、数据丢失） • Technical defects in the game (e.g., crashes, data loss)
• • 虚拟物品未按约定交付（参照《退款政策》第2条） • Virtual items not delivered as agreed (refer to Refund Policy, Clause 2)

1.2 账户与支付争议 1.2 Account and Payment Disputes

• • 未经授权交易（如未成年消费、盗用账户） • Unauthorized transactions (e.g., minor purchases, account theft)
• • 重复扣款或错误计费 • Duplicate charges or incorrect billing

1.3 游戏内经济系统争议 1.3 In-Game Economic System Disputes

• • 虚拟货币异常扣除（须符合《服务条款》第6.3条） • Unusual deductions of virtual currency (must comply with Terms of Service, Clause 6.3)
• • 游戏漏洞导致财产损失 • Loss of assets caused by game bugs

1.4 服务访问限制 1.4 Service Access Restrictions

• • 账号封禁或功能限制（依《服务条款》第12条） • Account suspension or feature restrictions (in accordance with Terms of Service, Clause 12)

阶段1：初步协商 Stage 1: Initial Negotiation

阶段2：技术审查 Stage 2: Technical Review

阶段3：最终决议 Stage 3: Final Decision

3.1 内部申诉 3.1 Internal Appeal

• • 对决议不满的用户可于14日内向「客户权益审查委员会」提出申诉 • Users dissatisfied with the decision may submit an appeal to the Customer Rights Review Committee within 14 days:
• • 提交方式：电邮至support@xpecgame.com（附案件编号及补充证据） • Submission Method: Email support@xpecgame.com (include case number and additional evidence).
• • 委员会将召开三方听证会（用户、客服代表、技术代表） • The Committee will hold a tripartite hearing (user, customer service representative, technical representative).

3.2 外部仲裁 3.2 External Arbitration

若内部申诉未解决争议，须依《服务条款》第14.1条提交香港国际仲裁中心（HKIAC）进行具约束力仲裁 If the internal appeal does not resolve the dispute, users may submit a binding arbitration request to the Hong Kong International Arbitration Centre (HKIAC) under Terms of Service, Clause 14.1:

• • 仲裁语言：中文或英文 • Arbitration Language: Chinese or English Language
• • 费用分担：败诉方承担仲裁费用（除非仲裁庭另行裁决） • Cost Allocation: The losing party bears the arbitration fees (unless the tribunal rules otherwise).

5.1 证据保存义务 5.1 Obligation to Preserve Evidence

用户须自行备份争议相关数据（聊天记录、交易截图等），本公司不承担数据丢失责任 Users must back up relevant data (chat logs, transaction screenshots, etc.). The company is not responsible for lost data.

5.2 虚拟财产特殊性 5.2 Special Nature of Virtual Assets

虚拟货币及物品争议仅适用《退款政策》列明之补救措施，不得要求现金赔偿 Disputes over virtual currency or items only qualify for remedies outlined in the Refund Policy—cash compensation is not permitted.

5.3 免责条款 5.3 Liability Disclaimer

因不可抗力（如服务器攻击、政府监管指令）导致的争议，本公司免除赔偿责任 The company is not liable for disputes caused by force majeure (e.g., server attacks, government regulatory orders).

1. 支付宝充值 1.1 Alipay Recharge

• 1.1 用户仅可经本公司官方指定之支付宝收款页面完成充值，严禁使用第三方代充或非授权接口。 a. You shall complete all Alipay transactions exclusively through the official Alipay payment interface designated by the Company; use of any thirdparty or unauthorized channels is strictly prohibited.
• 1.2 充值金额按 1：60 比例兑换为游戏虚拟货币「符石」（见《服务条款》第 6.1 条）。 b. Recharged amounts shall be converted into inGame virtual currency ("Stones") at an exchange rate of 1:60 (see Terms of Services section 6.1).
• 1.3 如支付宝提示扣款成功但系统未及时到账，请于交易后 24 小时内提交交易截图及订单信息至客服工单系统；逾期视同自动放弃申诉权利。 c. If Alipay confirms payment but the virtual currency is not credited within the expected timeframe, you must submit a screenshot of the Alipay transaction and order details to our customersupport ticket system within 24 hours of payment; failure to do so shall constitute a waiver of any claim.

2. 虚拟货币（加密货币）充值 1.2 Cryptocurrency Recharge

• 2.1 仅接受扫描官方提供之 QR Code，将加密货币转账至本公司指定钱包地址。 a. Only transactions sent via scanning the official QR code to the Company's designated wallet address will be accepted.
• 2.2 实际入账金额＝转账金额 - 网络手续费，请用户自行预留足额手续费，以免导致充值失败。 b. The net credited amount shall equal the transferred amount less any network transaction fees; please ensure that you account for such fees to avoid insufficient funds.
• 2.3 重要提醒： c. Important Notice:
• 用户务必确认接收地址准确无误；误转至非官方指定地址所致资产损失，本公司不承担任何赔偿责任。 1. You must verify the accuracy of the recipient address before sending any funds. The Company shall bear no liability for any loss resulting from transfers to incorrect addresses.
• 加密货币充值交易不可逆且不可退款（参见《退款政策》第 2 条）。 2. Cryptocurrency transactions are irreversible and nonrefundable (see Refund Policy section 2).
• 本公司有权依香港反洗钱及反恐融资法规对充值交易进行审查，并于必要时要求用户提供身份验证资料。 3. The Company reserves the right to conduct due diligence in accordance with Hong Kong's antimoneylaundering and counterterroristfinancing regulations and may require you to provide identity verification documents.

3. 信用卡充值 1.3 CreditCard Recharge

• 3.1 用户在完成支付即视同确认交易有效，不得单方面申请退单（chargeback）。如用户发起退单，本公司得依《服务条款》第 12.1(c) 条予以账号禁用或封号处分。 a. By completing a creditcard transaction, you confirm the validity of the charge and agree not to initiate any chargeback or dispute; any such action will entitle the Company to suspend or terminate your account in accordance with Terms of Service section 12.1(c).
• 3.2 若发卡行强制退款，用户须于 72 小时内补足争议金额，否则本公司有权冻结相应游戏资产并取消订单。 b. Should your issuing bank force a refund, you are required to remit the disputed amount within 72 hours; failing which, the Company may freeze the corresponding inGame assets and cancel your order.

1. 到账时效 2.1 Time to Credit

所有充值款项于支付确认后 30 分钟内自动到账；遇系统延迟，最长不超过 24 小时。 All payments will be credited to your Game account within 30 minutes of confirmation; in case of system delays, the maximum processing time shall not exceed 24 hours.

2. 异常申报 2.2 Exception Reporting

若超时未到账，请于 Discord 官方频道提交工单，并附上： If payment has not been credited within the foregoing period, you must submit a ticket via the official Discord channel, providing:

• 1.支付凭证（交易编号、区块链信息、金额、接收地址等） Proof of payment (transaction ID, blockchain details, amount, recipient address, etc.)
• 2.游戏账号及充值时间 Your Game account name and date/time of payment

客服将于 3 个工作天内回复处理结果（见《争议处理政策》第 2.2 条）。 Customer support will respond with an investigation result within three (3) business days (see Dispute Resolution Policy § 2.2).

1.系统或本公司过失 4.1 System or CompanyCaused Failures

如因本公司系统故障或本公司原因（如服务器异常、技术错误）导致充值金额未能正确到账，本公司将提供等额符石补发或退款处理。 If a payment fails to credit due to a system error or other fault of the Company (e.g., server malfunction), the Company will either credit you with an equivalent amount of Stones or provide a refund at its option.

2.用户操作失误 4.2 UserCaused Errors

用户因输入错误地址、未预留足额手续费、或选择错误网络等个人原因所致的充值失败或资产损失，本公司不承担赔偿责任。 The Company shall bear no liability for losses arising from your own operational errors, including but not limited to providing incorrect wallet addresses, failing to reserve sufficient transaction fees, or selecting the wrong blockchain network.

3.退款政策适用 4.3 Application of Refund Policy

其他退款事宜依《退款政策》执行，除法定强制退费外，用户同意放弃归责本公司以外之退款要求。 All other refund matters shall be governed by the Refund Policy. Except as expressly required by applicable law, you hereby waive any right to seek refunds beyond those provided by the Company.

1.优先协商 6.1 Informal Negotiation

用户应先透过 Discord 官方工单系统提出争议，由客服协商解决。 All recharge disputes shall first be raised via the Discord ticket system for informal resolution.

2.申诉机制 6.2 Internal Appeal

若对协商结果不满，可依《争议处理政策》第 3 条向「客户权益审查委员会」申诉。 If you are dissatisfied with the outcome, you may appeal to the Customer Rights Review Committee in accordance with Dispute Resolution Policy section 3.

3.最终仲裁 6.3 Final Arbitration

重大争议双方同意提交香港国际仲裁中心（HKIAC）依其当时有效之仲裁规则仲裁，仲裁裁决为终局并对双方具约束力（见《服务条款》第 14.1 条）。 Major disputes shall be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its theneffective rules. The arbitration award shall be final and binding upon both parties (see Terms of Service section 14.1).